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Our TestimonialsCart

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Here at Stourbridge Automotive, we always welcome customer feedback and your comments can only improve our service. If you would like to tell us about your experience we’re always ready to listen so please leave your comments below.

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Hi, I just wanted to thank you Rowland and Wendy, for all the help with my car. The service you provided has been nothing short of outstanding. I will always use you in future and will be recommending you to anyone who needs help with their vehicle. BMW have now done their repairs via my warranty, however their service didn’t compare to yours whatsoever. Thank you again. Kerry Beynon-Pearce (March 2015)

A note to say how pleased I was at the care taken and the reception by yourself and your MOT tester on both my Mercedes and Morgan, due care was taken and good advice for the future, given, by your MOT tester, Mr Voyce, (our new Mercedes Technician) please be good enough to thank him for his care. I look forward to future dealings with your company and wish you all success.

Kind Regards Mr Price (February 2015)

Hi,
Once again I would like to thank Neil and the team for their fantastic customer care and service. Neil always goes the extra mile to ensure customer satisfaction which is truly refreshing in today’s market. Honest, trustworthy and always welcoming this organisation is unique in every aspect of delivery.
Many thanks
Ash (November2014)

Dear Neil and team,

Thank you once again for the excellent service you have provided. Lots of garages (including main dealers) talk about customer-focused service but my experience is that the reality never matches the marketing. Your firm is different. You have identified and solved problems that others have failed on (including BMW and Mercedes dealers and a so-called ‘specialist’ independent), and the friendly, efficient way you do things makes the process much more pleasant. Your prices are also more than reasonable- especially because you only recommend work that needs doing. In short, I trust you and you have made it impossible for me to even think about going anywhere else. Thanks again, Gareth Cowell (October 2014)

Hi – I just wanted to say thank you for getting me a replacement MOT certificate today at short notice. Once again, your customer service is impeccable. Main dealers could learn a great deal from your approach.You deserve all the business you can get. See you at my next service… Sam Bills (September 2014)

Neil, I never thought I would be happy with my Mercedes servicing after 20 years with Edmond’s and many disasters with main agents. You have certainly proved me wrong with dealing with yourselves. Your efficency, willingness to please and realistic pricing are second to none, may it long contine. Mike Brownhill (January 2014)

“Neil, a big thank you to you and your team for the work you carried out on my BMW yesterday. You delivered everything you promised in a very professional manner, at a very reasonable price and my car is running perfectly. I have already recommended you to members of my family (we all own either BMW’s or Mercedes) and I will have no hesitation in recommending you in the future to my friends and clients”. Greg Nock,( January 2014)

“The car is driving brilliant, thanks, drove to London this morning”. Graeme Thom, (December 2013)

“Thank you for sorting out the problems with my BMW, it drives like a dream, you were all so helpful and I hate my car going wrong, because I don’t know anything about cars! Thank you again I will definately recommend you.” Mrs Cartwright,(August 2013)

“Many thanks for the diagnosis and service last week of my Mercedes CLK 270, the car is now starting perfectly in the morning. Thanks” Keith Adams (December 2012)

“Thanks for sorting out my BMW after causing you so many problems.You have spent a lot of time and effort and the car is now running great. Many thanks” Kevin Mason, (October 2012)

“Many thanks for sorting out the warning light problem on my SLK this morning. I was very impressed with the friendly and efficient manner I was dealt with and I wouldn’t hesitate in coming back again for all my Mercedes servicing and repairs. I will also recommend you to my friends. It was also nice to see a well organised and spotless looking workshop. Keep up the good work!” G. Payton Worcestershire (February 2012)

“It’s been an absolute pleasure dealing with Stourbridge Automotive Ltd and the service has been first class.” “I shall certainly be in touch again”, “and would have no hesitation in recommending you to others”. S. Lowe, Stourbridge (January 2012)

“I like dealing with you guys because you work with an honest and friendly approach.”
Mr Vincent, Dudley (September 2011)

“What a nice clean workshop, you obviously have pride in what you do.”
Mrs Jackson, Worcester (August 2011)

“The car is running like a dream again, will be back for servicing.”
Dave Price, Halesowen (June 2011)

“They have so much knowledge it is great to have someone looking after my car that I can trust.”Mrs Lindon, Warwick (February 2011)

“You carried out the work to our entire satisfaction, exactly as you had promised us. Furthermore, you both took the trouble to listen to what we said.”
Den Battelley, Kidderminster (November 2010)