Here are just a few of our lovely testimonials to read from customers who wanted to leave feedback of their experience, either through our Contact Us page or on our Stourbridge Automotive Ltd Facebook page, dating back to when Stourbridge Automotive Ltd moved to Unit 6, Gainsborough Trading Estate, Stourbridge.
We always welcome all types of feedback, as it helps us to improve and review the service we offer. Please feel free to send us your thoughts about your experience with our company.
“I would just like to bring to you attention that during the service of my car a week ago (KS67 XNB) your team kindly cleaned the water jets and restored them to good working order, not part of the normal service.
It is the kind of over-and-above attention to detail that ensures I will continue to use your company to service my cars.
Mr Law (19 March 2022)
“I have used Stourbridge Automotive Ltd for service ,repairs and MOT on my last 3 Mercedes and each time I receive the same excellent standard of customer care.”
“I have never used an independent service agent before as I have always used main dealers so it was a huge deal for me to book Stourbridge Automotive.
I did my online research to check out the work carried out and the customer reviews. I then visited the garage and spoke to a lady who explained all about the serviced that was required and also provided me with a quote.
I returned home and booked the service the next day. Today I dropped the car off at 8:30am and at 3pm I received a call to say that the work had been completed.
When I picked the car up there was a full and extensive report on the work carried out along with a full report on how things are wearing on the car. My car is just over 12 months old and this was its first service.
I was so impressed by Stourbridge Automotive and I will be back for the next service. The main dealers could learn a lot from this garage and how they treat their customers properly without charging them a king’s ransom.”
Well done and thank you, not sure why I was so worried about leaving the main dealer!”
Neil and all the staff,
Thank you for the excellent service during 2021.
Thank you for the email festive greeting, Happy Christmas.
Mr Curran (December 2021)
“Thank you for fitting the short shifter kit today, I noticed the difference straight away when I drove the car so really pleased with the outcome.”
Mr Cox (April 2021)
Brilliant service. Excellent staff and so much money saved would recommend to anyone with a BMW or Mercedes.
Carla Lloyd (July 2020)
C.Lawton (June 2020)
Hi, just a quick note of thanks for the excellent work you did on my car. After pulling my hair out with mainstream garages unable to diagnose the problem your technicians were spot on and sorted the issue in no time. Friendly staff and great service, will definitely be using you again.
Andy Wade (November 2019)
Good morning, just a short email to advise you that I have sold my CLS.
I have decided not to go for another Merc.
However my daughter and boyfriend still have Mercs that you service for them .
I would like to thank you, Neil and the team for providing me with excellent first class service over the years and I have no problems continuing the recommendation of Stourbridge Automotive as I have done for years.
When I look back over the years you have serviced quite a selection of cars for me and my family, CLK, CLS, Mini, Z4, TT, A class, C class
Ricky Hunt, Director (July 2018)
The team at Stourbridge Automotive can be relied on to deliver on what they say, my last three Mercs have been looked after by them with 1st class results.
Rob Parkes 5 star Facebook Review (9 November 2017)
Thank you for your patience, hard work and generosity.
I really appreciate it in a world of poor customer service to find a company that care and do their best.
Matt (September 2017)
Well, I simply can’t fault Stourbridge Automotive. Great service, friendly and honest advice and my BMW is now running better than ever.I have had, N42 Cam chain replaced, intermediate levers renewed, exhaust leak repaired, Vacuum pump replaced and a major service done and the car is like new! Thank you to all of the team and I would recommend your company to anyone! Rest assured, I will be back when I need anything.
Matt Tyrrell 5 star Facebook Review (5 June 2016)
Great service and a friendly welcome. Neil and the team checked everything out, explained what was needed and what was not. In and out in a day with genuine parts used and at a fraction of main dealer prices. Thanks everyone.
Chris Templar 5 star Facebook review (8 November 2016)
Hi, I just wanted to thank you Rowland and Wendy, for all the help with my car. The service you provided has been nothing short of outstanding. I will always use you in future and will be recommending you to anyone who needs help with their vehicle. BMW have now done their repairs via my warranty, however their service didn’t compare to yours whatsoever. Thank you again.
Kerry Beynon-Pearce (March 2015)
A note to say how pleased I was at the care taken and the reception by yourself and your MOT tester on both my Mercedes and Morgan, due care was taken and good advice for the future, given, by your MOT tester, Mr Voyce, (our new Mercedes Technician) please be good enough to thank him for his care. I look forward to future dealings with your company and wish you all success.
Mr Price (February 2015)
Once again I would like to thank Neil and the team for their fantastic customer care and service. Neil always goes the extra mile to ensure customer satisfaction which is truly refreshing in today’s market. Honest, trustworthy and always welcoming this organisation is unique in every aspect of delivery.
Dear Neil and team,
Thank you once again for the excellent service you have provided. Lots of garages (including main dealers) talk about customer-focused service but my experience is that the reality never matches the marketing. Your firm is different. You have identified and solved problems that others have failed on (including BMW and Mercedes dealers and a so-called ‘specialist’ independent), and the friendly, efficient way you do things makes the process much more pleasant. Your prices are also more than reasonable- especially because you only recommend work that needs doing. In short, I trust you and you have made it impossible for me to even think about going anywhere else. Thanks again,
Gareth Cowell (October 2014)
Hi – I just wanted to say thank you for getting me a replacement MOT certificate today at short notice. Once again, your customer service is impeccable. Main dealers could learn a great deal from your approach.You deserve all the business you can get. See you at my next service…
Sam Bills (September 2014)
Neil, I never thought I would be happy with my Mercedes servicing after 20 years with Edmond’s and many disasters with main agents. You have certainly proved me wrong with dealing with yourselves. Your efficiency, willingness to please and realistic pricing are second to none, may it long continue.
Mike Brownhill (January 2014)