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Customer Care | Stourbridge Automotive looking after customer

Customer Care and Conduct

Stourbridge Automotive prides ourselves on looking after customers through our committed customer care support.

During our workshop opening hours, our dedicated team of experienced advisors are here to help customers with their enquires in respect of their vehicles. Covering a range of customer care questions applicable to vehicle servicing, repairs, maintenance, and MOT testing. Where possible, we are always here to advise and assist our customers, whether new or existing.

Customers expect to receive a warm and friendly welcome, detailed explanations with regards to any anticipated work planned to be carried out through our qualified team. Plus they can expect information on costs and to be kept informed throughout the vehicle maintenance process.

At our premises, we offer a customer waiting room which includes free WIFI, tea & coffee. We can also arrange collection and drop-off arrangements for vehicles if the requirement is needed.

As an accredited automotive business, Stourbridge Automotive is certified through RMI (The Retail Motor Industry Federation) and IGA (Independent Garage Association). We are also an approved repairer through Warrantywise and TRUST My Garage. You can read more about our accreditations at: https://www.stourbridgeautomotive.co.uk/accreditations/

Customer Care – How to get in touch

We offer several methods of point of contact, through phone and email, Facebook messenger and now our newly installed website chatbot – For further information and assistance with regards to your Audi, BMW, Mercedes, MINI, Jaguar, Land Rover, or Range Rover vehicle, please do not hesitate to get in touch by using whichever way suits you best.

IGA British Independent Garage of The Year Awards 2023 Finalists

Finally, in respect of our commitment to ‘customer care’, we are running as a finalist in IGA British Independent Garage of The Year Awards 2023, under the category of ‘Customer service’, along with ‘Large independent garage of the year’. The awards presentation will be held at Leicester Football ground on Friday 22nd September, and we look forward to making any achievement announcements, following the evening.

We are keeping our fingers crossed!